Frequently Asked Questions

Which areas of my body can I use HeySilkySkin on?

You can use your handset on your whole body, including your brazilian and face (just be sure to not get too close to your eyes).

Is HeySilkySkin safe to use?

Absolutely! The HeySilkySkin handset utilises IPL technology which is used in laser clinic's globally, we've simply optimised this technology to make it at-home friendly.

How long until you see results with HeySilkySkin?

HeySilkySkin users typically notice a reduction of hair in just 2 treatments, with complete results after 8 treatments. However, results can vary from person to person.

Does HeySilkySkin hurt?

Not at all! You just feel a light warm sensation on your skin.

How does HeySilkySkin work?

HeySilkySkin uses IPL technology to target and heat the root of your hair, this heating effect causes your hair to stop growing, all whilst being completely pain-free.

Is HeySilkySkin hard to use?

Not at all! You just plug it in and choose your power setting. Then you put our Handset's flash window over the area you want to remove hair from, and then press the activate button to activate the flash.

Does HeySilkySkin come with a warranty or money-back guarantee?

Yes, our handsets come with a 12-month warranty and 90 day money-back guarantee.

Are results permanent with HeySilkySkin?

Our Handset offers extremely long lasting results however no form of laser hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset once a week for 8 weeks, then just once every 3 months for maintenance.

What does HeySilkySkin feel like to use?

Unlike in-clinic laser and other forms of hair removal our Handset is completely pain-free! Our customers describe a warm sensation on the skin.

Do I need to wear glasses/eye protection?

No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

Should I shave before using HeySilkySkin?

Yes, we recommend shaving the areas you wish to target before using your handset.

Does HeySilkySkin work for all hair colours?

Yes however users with very light blonde, red, or grey coloured hair may need to complete 1-2 sessions more than, for example, a user with brunette hair. This is because our Handset targets melanin in your hair which absorbs the light's energy, and melanin is more present in darker hair colours.

Do I need to wear eye protection when using HeySilkySkin?

No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

Is there a how-to video?

Yes there is! Click here to view our demonstration video: https://au.heysilkyskin.com/pages/how-to-video

Can you use HeySilkySkin with tattoos?

Yes our handset can be used if you have tattoos, however you must go around your tattoos and not over them.

How many years will HeySilkySkin last?

Our handsets have a use-life of 400,000 flashes, which will last well over 12 years if used as directed.

How powerful is HeySilkySkin?

Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use.

Does HeySilkySkin work for all skin tones? 


Our handset is suitable for all but the darkest skin tones. Please refer to our skin tone chart below to see whether or not our handset is suitable for you.

HeySilkySkin Skin Colour Chart
HeySilkySkin Skin Colour Chart

Does HeySilkySkin require batteries?

No :) You can simply plug HeySilkySkin in and start zapping away. No batteries or pre-charges required.

Can I use other hair removal methods in-between treatments?

Please only shave when required in-between your treatments as waxing, plucking, or epilating all remove the entire root of your hair, your hair is what absorbs our Handset's light to ultimately remove the hair.

Are there any reoccurring costs?

No, unlike laser-clinics and shaving our handset is a one-time purchase. There is no need for replacements or refills. Simply plug in and go!

Is HeySilkySkin safe to use while pregnant or breastfeeding?

Although no evidence states that our handset has negative effects on pregnant or breastfeeding women, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.

Can you use HeySilkySkin if you have freckles and moles?

Yes you can however you should use our Handset around your freckles and moles, light freckles are okay to use it over though.

Can I use HeySilkySkin before or after tanning?

For a successful treatment please wait 2 weeks after tanning to use your Handset and please also wait at least 48 hours to tan after using your handset. Artificial tan should also not be present on your skin whilst using your handset.

How is HeySilkySkin powered?

Our handsets come with a 12V power supply and you will receive the correct power supply for the country you provide in your shipping address.